Velriad™ specializes in decorative vases and home accents designed to complement a variety of interior spaces.

Please explore our individual product listings for available styles, finishes, dimensions, and intended uses.

Materials and finishes vary by design. Please review the product description and specifications for the material information applicable to your chosen vase.

If you require additional material details, please contact our customer support team before placing your order.

Not all decorative vases are designed to hold water.

Only use a vase with water or fresh flowers if its specific product listing expressly confirms water compatibility.

For decorative-only designs, consider dried flowers or artificial arrangements, where appropriate.

Please review the measurements and product specifications provided on each individual product page.

We recommend checking the dimensions against your intended display space before completing your purchase.

Contact us if you need clarification about a particular product's specifications.

Always follow the care instructions supplied with the specific product.

For general exterior dust removal, a soft, dry cloth is often suitable. Avoid abrasive cleaners, harsh chemicals, and rough scrubbing unless the product's care guidance states otherwise.

Handle delicate decorative finishes with care.

We aim to represent our products accurately through the images and information on each product page.

Colors and finishes may appear slightly different depending on lighting and screen display settings.

Please refer to the product specifications rather than estimating size from photographs.

Orders are processed within 7 business days after order confirmation.

Processing time is separate from shipping transit time.

Please review our Shipping Policy for additional information.

Estimated U.S. shipping transit is 10–15 business days after dispatch.

This estimate does not include order processing time. Actual delivery may vary due to carrier operations, customs, weather, or other circumstances.

Estimated delivery dates are not guaranteed arrival dates.

Please refer to any order or shipment updates provided for your purchase.

If you need help checking the status of your order, email service@velriad.com with your order number.

If you need to request a change or cancellation, please contact our support team as soon as possible.

We will review your request based on the order's processing and fulfillment status.

Changes and cancellations cannot be guaranteed once processing or shipment has progressed.

Available payment methods are displayed during checkout.

The available options may vary depending on your location and the payment services enabled for your order.

For additional details, visit Payment & Security .

Delivery estimates may occasionally be affected by carrier schedules, customs clearance, severe weather, or other shipping disruptions.

If your delivery exceeds the estimated timeframe, please contact us with your order number so we can review the situation.

You may request a return within 30 calendar days of delivery.

Return requests are subject to the eligibility requirements and conditions described in our Return & Refund Policy .

Please email service@velriad.com with your order number and the reason for your return request.

Our customer support team will review your request and provide guidance based on the applicable return policy.

Please contact us before sending an item back.

If your order arrives damaged or you receive an incorrect item, please contact us promptly.

Include your order number, a description of the problem, and clear photographs of the product and relevant packaging, if available.

We will review the issue and explain the applicable resolution options.

Once a refund is approved, it is processed within 7 business days after approval.

Your bank or payment provider may require additional time for the funds to appear in your account.

Return eligibility depends on the conditions and exclusions set out in our Return & Refund Policy .

Please review that policy before requesting a return or contact us if you need clarification.

Return shipping responsibilities depend on the reason for the return and the terms of our Return & Refund Policy.

Please contact our support team before shipping a return so the applicable instructions and costs can be confirmed.

You can contact our customer support team by email:

service@velriad.com

Or by phone: +86 138-7005-8581

You can also visit our Contact Us page for business information.

To help us review your inquiry, please provide your order number, the email address associated with your order, and a clear description of your question.

For product or delivery issues, photographs may also help explain the situation.

Please do not send payment card numbers, passwords, or other sensitive payment credentials.